F.A.Q.s & T's & C's

What is hypoallergenic pet food and what are the benefits?
"Hypoallergenic" means a reduced risk of food intolerance or food allergies. The hypoallergenic dog food and pet food remains as natural as possible therefore minimizing the risk of upsetting the animal’s digestive system.

If you think your animal is suffering from an allergy or food intolerance we suggest you take them to a vet or specialist. Signs of allergies or intolerance for an animal may be that they suffer from bloated tummy, itchy or sore skin and wind. By changing your animal’s food to a hypoallergenic food we would hope it would reduce the animals discomfort and problem.

Why is wheat gluten free food better for my animal?
Many pets have food intolerances and this is usually found in wheat gluten and dairy products. Animals often have bloated or upset stomachs along with itchy coat and poor toilet habits. Therefore it’s important to give our animals food they can cope with and digest easily.

Does pet food that is high in additives affect an animal's behaviour?
Foods with additives can make some pets’ behaviour erratic and hyperactive. "Additive free" foods like ours may help calm you pet''s behaviour.

Does my pet need anything to go with the dried food to complete their meal?
No, the food is a complete meal, just make sure your animal has plenty of fresh water at all times. If your pet prefers their food a little softer, you can add a little warm water to soften it.

How do I introduce my animal onto Heights Farm Food?
When changing your animal’s diet it is important to do it gradually over a period of approximately 5-7 days. This is to ensure your pet’s digestive system has the opportunity to become accustomed to the new food. We would advise that you introduce our food by mixing a small quantity with your pet’s current diet and increase the quantity of Heights Farm Food daily for 5-7 days until you are feeding 100% Heights Farm Premium Pet Food.

How much Heights Farm Food should I feed my animal?
The feeding guide on the pack is to be used as a guide only. Every animal is different and the amount of food they need depends on age, breed, activity level and lifestyle etc. The feeding chart can be used as a starting point, but use your own judgement to determine exactly how much should be fed.

How do I order the food?
We accept orders on line, or over the telephone.  Please see our “contacts” page for full details.

What methods of payment are accepted?
We accept most major credit/debit card payments securely online only via PayPal, as well as bank transfer, postal orders, cheques or cash. All goods will be delivered upon cleared funds, so please allow 5-7 working days if paying by cheque.

What areas do you deliver, when, and what’s the charge?
We offer a 24hr (next day) fully traceable, national service Monday to Friday* via DHL. This works out at £7.95 per consignment for up to 31.5kg( Any extra weight calculated proportionately). Please call for a quotation for delivery to Northern Ireland and the Scottish Highlands. We then offer a FREE same/next day delivery service, locally within a 10 mile Radius of Bolton, 7 days a week* from 9.00am till 7.00pm. We are flexible with our FREE delivery times though this depends on our prior arrangement for other deliveries, and your location.
 *excluding bank and national holidays.

Recommend a friend and receive a 10% discount off your next purchase.
At Heights Farm we like to look after our customers. Each person has their own personal page on our secure data base, and allocated a unique reference number. Therefore if you recommend a friend who makes a purchase from us, simply ask them to quote your details and we will make a note on your page, and discount your next purchase by 10%.

Do you have any smaller sample bags of food to try before I decide to buy a bigger bag?
Yes, we have free ''Taster'' food sample bags available**.  We can either deliver them locally or post them to you. **Restricted to One free sample per household

Anything else?
If there are any questions that are not answered in this section, please do not hesitate to contact us as we are always happy to help. The best form of contact is by telephone or email. To view our contact details please click here.

Legal Statement
Please note that any information provided on this site is for general use only and is not intended to serve as advice. Any links to other websites are for information only and Heights Farm Premium Pet Foods accept no responsibility for the material found upon these web sites.

Heights Farm Premium Pet Foods have the right to refuse any order or sample request at the owner’s discretion. Heights Farm Premium Pet Foods are entitled to make alterations to its terms and conditions when it is required and without prior notification.

We only trade within the UK.

Delivery -
Whilst we endeavour to deliver your items when stipulated, we cannot be held responsible for circumstances beyond our control (i.e. extreme weather conditions, road closures etc). However, we will always endeavour to provide the best possible service. In the case of faulty goods or goods damaged in transit Heights Farm Premium Pet Foods need to be notified within 24 hours of delivery in order to take appropriate action.

Sample Bags -
For more details of purchasing food samples please click the ''Free Taster Sample'' link on the side menu. **

Heights Farm Premium Pet Foods reserve the right to refuse any order or sample request at the owner’s discretion. Heights Farm Premium Pet Foods are entitled to make alterations to its terms and conditions when it is required, and without prior notification.

Customer Satisfaction -
In the highly unlikely event that you are not satisfied with our product you are welcome to a full refund within 28 days of purchase, providing the item is in a re-saleable condition, unopened, and returned within the 28 day’s at the purchaser’s expense.

Pet Allergies -
We are not vets and cannot be held responsible for any allergies a pet may develop.  We have provided the list of ingredients for pet owners to make their own decisions before purchase of the goods. Therefore Heights Farm Premium Pet Foods cannot be held responsible for any problems that may occur.  Every animal is individual and will react differently to food given.

Website Links -
Please note links to other web sites are for information only and Heights Farm Premium Pet Foods cannot be held responsible for the material that may be found on those web sites.

Miscellaneous -
Heights Farm Premium Pet Foods reserve the right to refuse delivery and orders. Heights Farm Premium Pet Foods reserve the right to update and change the terms and conditions without prior notification.

We only trade within the UK.

Privacy -
Any data provided by our customers is solely for the purpose of Heights Farm Premium Pet Foods. It will not be used for any other purpose nor will it given to any third parties.  Your information will remain with us and be strictly confidential.

**Restricted to one FREE sample per house hold.